Odoo Website Helpdesk Support Ticket and Issue Management

Odoo Website Helpdesk Support Ticket and Issue Management

Odoo Website Helpdesk and Support System Module in Odoo allows you to manage and create Support Tickets for customers and access Ticket Portal for complete Issue Management Technical support team in Odoo, service center management, Issue tickets management which includes Helpdesk Support ticket management, issue tracking, customer ticket issue status, invoice/ billing payment and service request with timesheet to be managed in Odoo app. Website helpdesk support Ticketing module in Odoo, which is used for providing customer care service interface where they can send support ticket request and attach documents from Odoo websites. An Odoo helpdesk Support ticket will send by email to customer and agent/admin. Online helpdesk support ticket Odoo module for customer support in Odoo website.

Odoo helpdesk workflow – Odoo website helpdesk module and odoo helpdesk(backend)

 Key Features of website helpdesk in odoo apps

Key Features of website helpdesk in odoo apps:

  1. Odoo Helpdesk Dashboard: Support Agent/Admin can quickly manage customer’s support tickets and check counts and status in odoo backend.
  2. Customer Support system in odoo, Create Support Ticket By Mail: Customers able to send mail for need support through sending mail, This helpdesk odoo module will create a support ticket via email for helpdesk odoo.
  3. Create Ticket with Attach Document: Customers can add ticket with detail and add attachment file(DOC, PDF, PPT etc..)
  4. Create Invoice for customers ticket charge: Helpdesk Support Manager/Admin will close, add the status of ticket and send an invoice to customer with detail.
  5. Reports of Helpdesk in odoo: Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.
  6. Odoo Customers Helpdesk Ticket Review / Rating / Feedback: Helpdesk report contain PDF file format for Helpdesk Support Ticket in odoo.
  7. Communication in website helpdesk in odoo: Helpdesk report contains PDF file format for Helpdesk Support Ticket in odoo.
  8. Customer Ticket Activity: We have added activity view while providing support on customer tickets in Activity view.
  9. Customer Tickets manage in Status view: Odoo Helpdesk Admin/support manager can see the ticket in status view and the customer can check the status of all support tickets submitted by his account.
  10. Ticket Assignment and customer ticket management in odoo: Manage your support tickets using assignment to multiple support team in odoo
  11. Graphs and charts in Support Ticket: Users can see graphs, chart and statistics in different-different views for existing support tickets in graph view, calendar View, pivot View, activity view.
  12. Partners Create automatic: If you need to add customer support ticket as a partner then It will be added in partner list.
  13. Ticket Status mail sending: Helpdesk support user can send email to the customer with the status of tickets – Done, Start working etc.
  14. Odoo Website Helpdesk Views tickets: You can view helpdesk customers tickets in Kanban View, Calendar View, List view, Activity View, and much more
  15. Roles and Rights: Set roles and rights to support agent/helpdesk employee for work in a helpdesk system.

This module supported Odoo Community and Odoo Enterprise edition.