Expectation Management

Marie Herman shares her top tips for managing expectations on projects to ensure success

Odoo is an amazing software. Just by using Odoo standard, the customer’s company will be massively transformed, for the better. Most departments will be more efficient, and employees will have a tool to boost their productivity. This is where the value is; the custom developments will be only 5% to 10% of the features the customer will use from the platform.

Hindsight is the ability to learn from the past. Insight is the ability to interpret and respond to the present and foresight is the ability to predict and prepare for the future.

Let’s look at two common formats for debriefing on work – the post-mortem and the retrospective – and understand what each of these terms mean, how the approaches are similar and different, and which one you should use for your next debrief.

Expectation management is a proven practice in business. It builds credibility and trust with stakeholders, reduces tension between the company and customers, improves alignment with internal teams, and increases the efficiency of your organization.

Expectations matter that is why everyone sets them. When we meet friends for lunch, we expect them to show up on time. If they don't, we're disappointed or even angry if it happens too often. The same holds true in the business world. Businesses have built up trust with their customers over the years based on their commitments to the quality of the services or products they provide.