Project teams tend to focus their efforts on producing tangible results, the deliverables. But in reality, the project deliverables are the means and not the end, the real goal of the project is to achieve specific final results that lead to measurable benefits. This is why project management uses terms like project ‘outputs’, ‘outcomes’ and ‘benefits’.
To collaborate more effectively, people must remember that they need to work up, down, and across the organization to drive change. Here are four keys to improving collaboration in your organization that, when implemented effectively, will help your technical support or service management team feel more aligned.