Managing Expectations on Projects
- Read more about Managing Expectations on Projects
- Log in or register to post comments
Body
Marie Herman shares her top tips for managing expectations on projects to ensure success
Customer-Centric
What's Hypercare and Why It Matters in Customer Support?
Body
Hypercare is the period of time immediately following a system Go Live where an elevated level of support is available to ensure the seamless adoption of a new system.
How Software Outsourcing Companies Can Truly Be Customer-Centric Businesses
Body
Most companies claim that they are customer-centric businesses, which is a good thing since prioritizing delivering a high-quality customer experience as one of the top goals shows significant revenue generate. Research shows that “value chains are being reshaped—redistributing more than US$3 trillion to businesses that best anticipate the impacts”. CMOs and CIOs, therefore, are carefully analyzing their customer behavior and expectations to gain an edge in today’s competitive market.