Quality

The KANO model shows that there is a basic level of quality that customers assume the product will have. For example, all cars have windows and tires. If asked, customers don't even mention the basic quality items, they take them for granted. However, if this quality level isn't met the customer will be dissatisfied.

TQM, Kaizen, and Six Sigma are all unique management approaches that have a shared focus on processes rather than projects and value continuous improvement— let’s examine where they differ.

The terms "quality" and "grade" are often used interchangeably. In this post, let's understand the difference between these two terms