Customer Strategies

Marie Herman shares her top tips for managing expectations on projects to ensure success

There has been a lot of disruption in the last two years, but the fundamentals of good service don’t change. Now that the dust has settled from the initial wave of change, take stock to make sure your tech solutions are making life easier for customers and clients.

Expectation management is a proven practice in business. It builds credibility and trust with stakeholders, reduces tension between the company and customers, improves alignment with internal teams, and increases the efficiency of your organization.

Being customer centric is a way of living into the future by anticipating customer needs and creating value through products that meet those needs. It is not just good for business but makes good business sense