Knowledge Base for HelpDesk Support Ticket (Q&A)
THIS APP ONLY SUPPORT ODOO COMMUNITY EDITION
This app allow support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.
Main Features:
- Allow your support team to quickly create Knowledge Base (Q&A) from ticket in backend.
- Allow your support team to search existing Knowledge Base (Q&A) and quickly reply to your customers with URL of website for that Knowledge Base (Q&A).
- Allow support team to set Category, Tags after creating Knowledge Base (Q&A) in backend.
- Allow your support team to quickly create Knowledge Base (Q&A) from ticket in backend.
- Before submitting support ticket allow your customer to view your Knowledge Base (Q&A).
- Allow your customer also view Knowledge Base (Q&A) in my account portal.
- For more details about helpdesk ticket app you can see dependant app.
- Watch video in live preview.
- Old Version Video Link : https://youtu.be/_7G4-rlvd48
- New Version Video Link : https://youtu.be/hO7TetXlhE8
Menus Available:
Helpdesk => Knowledge Base. Then navigate to:
- Knowledge Bases
- Knowledge Base Categories
- Knowledge Base Tags
Knowledge Base (Q&A) - Category
Create Category for Knowledge Base (Q&A)
Configure Knowledge Base Category here. It will use to apply filter to your knowledge base quatation and answer.
Knowledge Base (Q&A) - Tags
Create Tags for Knowledge Base (Q&A)
Configure Tags to apply stronger search for related quatation.
Create/Post Knowledge Base (Q&A) and Search Knowledge Base (Q&A) on Helpdesk Support Ticket Form
Support Team can quickly create/post into Knowledge Base (Q&A) and they can also search for already created Knowledge Base (Q&A) to give quick answer with URL to customers.
Search Q/A Button : Use this to search your knowledge base questions.
Post Q/A Button : Use this to post your new quatation for knowledge base quatation.
Support Team can Post/Create New Knowledge Base (Q&A)
Team can design Questions and Answers and Save it for future support tickets.
Post Your Question Button : Submit your new question here and this question is save for future use.
Support Team can Edit Knowledge Base (Q&A) in Backend
We can edit question and answer backend also.
URL : We can share url to other ticket user if they have same query.
Category : Apply Category.
Tags : Add Tags.
Search into Knowledge Base (Q&A) directly from Helpdesk Ticket
Search your Questions and share your url to the customer.
Allow your Customer to Search in Knowledge Base before Submitting Ticket
This will allow your customer to quickly search in knowledg base and find answer. It is allow them to search by content and tags and allow customer to group based on category of knowledge based.
Knowledge Base (Q&A) Page for Customer
Customer can group by category and search Knowledge Base (Q&A) with tags, content, query.
Knowledge Base (Q&A) Page Form for Customer
